RETURNS POLICY

Returns 
We offer a 14 day refund policy to customers. We can not offer a refund or an exchange after this 14 day period.,

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 

If a product is returned after the 14 day period this will fall into warranty and will be fixed and tested before sending back to the customer. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@futurecarping.co.uk

Exchanges
Only if an item is received back with evidence that the item is faulty and the customer would like an exchange, we will exchange the item. (Please note this has to be done with in 14 days of purchase, if the 14 days have passed this will fall under warranty) 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunding return postal costs

Please note: We do not offer a returns postage cost refund on any unwanted returns. If you have received faulty or incorrect goods please contact us before returning your item.

In the case of an incorrect or faulty item being received and where we are unable to arrange a collection or provide a prepaid label on your behalf, postage costs will only be refunded up to a maximum value of £7.50 and only to a value equivalent to a standard delivery charge for this item. Anything returned on a premium or insured service is at the buyers discretion and will not be reimbursed.